LELO Massage Candle Vanilla & Creme de Cacao

We guarantee you complete anonymity and confidentiality of data.

• No mention of sex shop
• No logos, names or website address
• No sex shop markings: neither in the documents, nor on the packaging, nor anywhere else.
• The names of the goods are not indicated. The documents will say "Goods No. 1", "Goods No. 2", etc.

Warranty and exchange

Please note that all products in the store are intimate, therefore purchased goods cannot be exchanged without proper reason.

If you are not satisfied with the product in terms of functionality or do not like it for personal reasons, you will not be able to return the money for a properly functioning device. Since toys come into contact with the body and intimate areas, according to the law, they are not subject to exchange.

Products covered by the warranty

• The manufacturer's warranty confirms that any product purchased in our store is free of manufacturing defects.
• Depending on the terms of service and the manufacturer's policy, the warranty period is from 1 to 12 months. The description of each product on our website indicates the warranty period, as well as the terms of return or service
• Upon receipt of the purchased product, be sure to check for defects. Check the completeness in accordance with the operating instructions or product description on the packaging
• All products in our store have undergone mandatory certification, as evidenced by the relevant documents.

Where should I go if a warranty case occurs?

To receive warranty service, please call:
093 646 96 24

Do not throw away the product packaging during the entire warranty period.

To replace a product under warranty, it is necessary to carry out diagnostics, which can take from 3 to 14 days.

We check all goods before sending to the buyer.

Such testing completely excludes defective products from being sold. That is why the customer may find traces of opening the factory packaging upon receipt. However, this guarantees that you will receive a product without a factory defect.

If the product turns out to be defective, the consumer has the right to exchange or return it free of charge within 14 days from the date of ordering the product with unique packaging without signs of damage or use. In other cases, when the product is of proper quality, exchange and return are carried out in accordance with Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.94

Items that cannot be exchanged or returned

• Intimate toys (vibrators, dildos, masturbators, pumps, erection rings, sex dolls, etc.)
• Corsetry goods
• Underwear and bed linen
• Hosiery
• Feather and down products
• Gloves
• Combs, combs, massage brushes
• Aerosol products
• perfumery and cosmetic products
• Medicines and drugs
• Personal hygiene items and products related to intimate parts of the body and mucous membranes